RV Tech Pro

Requests come in from your own site

A customer describes the problem on your website, in a structured form with address lookup, rather than leaving a voicemail somebody has to transcribe.

Every request becomes a ticket with an owner

Tickets carry a status from new through to closed, and record whether they came from the web or from someone in the office.

The public form is not an open door

Automated submissions are filtered and repeat submissions from one address are limited, so the queue holds real requests.

Quotes the customer accepts online

Send a quote by email and the customer opens it, reads it, and accepts or declines from a link. No account, no login, no phone tag.

Priced line by line before the work starts

Parts, services, labor, and fees each carry a quantity and a price, with tax, discount, and an expiry date on the quote.

Acceptance is recorded, not remembered

Who accepted and when is written down when it happens, alongside the version of the quote they were looking at.

An accepted quote becomes the job

The job is created from the quote and holds the agreed price, so the hours booked against it are tracked without changing what the customer was quoted.

Scheduling that carries the request forward

A ticket converts to a scheduled job keeping its date, its customer, its unit, and everything added since it arrived.

More than one technician on a job

Work is assigned per technician rather than per job, which is what a two-person repair actually needs.

Six job states, so nobody has to guess

Scheduled, dispatched, arrived, in progress, completed, finished. The board shows where the work is without a phone call.

Dispatch, arrive, and depart, per trip

Each technician records their own timestamps, and a job that takes three visits records three of them rather than one blurred total.

Hours come from the clock, not from memory

Labor is calculated from the arrival and departure actually recorded, so what gets billed is what happened.

Photographs attached to the job

Evidence of the fault and of the finished repair sits on the record, where it settles a question months later.

Installs on a phone like an app

Technicians install it to the home screen, keep working when signal drops, and get pushed the jobs assigned to them.

Stock counted per warehouse, not in total

Quantities are held per location and per bin, with an alert when an item drops below the level you set.

Parts leave the shelf when they go on the job

Using a part on a job deducts it from the warehouse it came out of, so the count reflects the van, not last month.

Transfers that can be undone

Moving stock between locations is logged, and a transfer entered wrongly is reversed rather than quietly corrected.

Each technician sees their own truck

Technicians are scoped to the warehouses assigned to them, so a truck inventory is the stock on that truck.

The invoice is built from the job

Labor, parts, travel, and tax come from the work recorded, with discounts and net terms per customer, so the bill and the job cannot drift apart.

Sent as a PDF, a link, or both

Invoices go out by email, download as a PDF, and open on a read-only link for a customer who has lost the email.

Part payments, refunds, and receipts

Payments are recorded against the invoice as they arrive, including partial ones, with refunds and receipts handled in the same place.

Overdue invoices chase themselves

Reminders go out on the terms you set, without anyone keeping a list of who has not paid.

A permission matrix you can edit

Four roles and around thirty individual permissions, changed in the admin screen rather than by asking a developer.

Sign-in to suit the business

Passwords with optional two-factor and trusted devices, or single sign-on through a Microsoft work account.

Service history against the unit

Every job stays linked to the RV it was done on, so the next visit starts with what happened last time.

Notifications where people already look

Job, invoice, quote, and low-stock events reach staff and customers by email and push, from templates you control.